Telephone Systems - Tconsult Business Solutions

Telephone Systems

BT Meridian Norstar, BT Versatility, BT Business Communications Manager (BCM), Nortel, Panasonic, Samsung, Avaya, Siemens, Mitel, Ascom, NEC, Toshiba, Agfeo, Elmeg, Inter-Tel, 3COM, VoiSpeed, Swyx, Always ON (hosted IP telephony), Gradwell, SIP phones, Call Recording

A telephone call is often the first point of contact between your business and your customers. The performance of your company's telephone system is the key to efficiency. Handling these calls effectively is very important to create a professional and well-organised image for your company.

Telephone systems are very reliable and mostly maintenance free. They are also very easy to operate and user programming is very simple. There are many different manufacturers and different types of systems – the right one for you will vary depending on the capacity, volume of calls and the features and functions you need.

Systems generally fall into two main categories – analogue and digital – with usually more sophistication offered in digital systems. The functionality you gain can be extensive: ability to transfer calls between extensions; put calls on hold; call queuing; make conference calls; deal with more than one call at a time; reduce the number of external lines that you need; provide music and re-assurance messages; use voicemail and voice messaging systems, etc.

Buying a system can be a complex task. Faced with unfamiliar technology, it is easy to become confused. This can lead at best to delays and, at worst, the purchase of hardware which does not yield the expected benefits . Through our experience in procurement, we adopt a structured process that fully delivers on your requirements.

Where budgets are tight, refurbished systems may be cheaper but look for quality manufacturers and proven, robust systems. Alternatively a leasing option can spread the cost over a number of years but will generally be available for new systems and subject to the usual credit checks.

Voice over IP (VoIP): The technical options are available in 'shades of grey': hardware/software based and fully hosted solutions.

This utilises IP based telephony to offer a host of new applications, streamlined maintenance, as well as lower bills. For example, using this technology, you do not need to acquire a proprietary telephone system - a server is sufficient - or lay additional cables where a Local Area Network (LAN) already exists.

However, such projects require careful design to address the inherent risks with emerging technology. We have experience of the most common pitfalls of implementing VoIP and have a growing customer base that rely on this technology for their communications.

Our VoIP partners have been thoroughly vetted on both technical and commercial aspects and can assure of a trouble-free experience. The key benefits include:

■          Competitive (but not cheap) pricing
■          Low capital investment for enterprise level functionality
■          Scaleable systems to grow with business requirements
■          Many add-on services such as Integrated Voice Response (IVR) call
            recording available free or small extra cost
■          No maintenance costs and 24 x 7 support available
■          Highly competitive tariffs including free Unlimited calls to UK landlines
■          Integration with existing PBX technology using SIP gateways.

Cabling

For a new installation, concentional data cabling or fibre optic can be expensive. Through our niche partners we offer the full range of cabling solutions including:

Data, CAT5e or 6
Fibre optic
WiFi (wireless) and connection via wireless dongle
Powerline networking: no need to lay extra data cables,use the existing electric wiring
Twisted pair for TV
Electrical wiring

Call us now on 01234 266847 to discuss your requirements

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