Consulting Approach
Today's fast paced business environment has brought communications to the fore – voice, mobile, email, Internet and electronic media have all become vital part of the technology infrastructure. This means it is more important than ever to control business risks, escalation of costs and to harness new technologies to generate benefits.
Tconsult offer you a 'non-sales' approach to meeting your requirements, from a cost reduction exercise to a fully managed service to a strategic review to the roll-out of new systems across the organisation.
To deliver the benefits, a structured approach is followed. With telephone systems typically lasting over 7 years, in-house expertise is often limited. Consulting input to a project can reduce risk and deliver target improvements.
With many years consultancy experience, solving challenging client projects, knowledge of current trends and market insight, Tconsult can help complete projects efficiently. And offer a flexible fee structure that ensures that the value generated far exceeds your investment.
When you need Tconsult...
| Supplier or Network |
Tconsult |
You wish to negotiate directly with a prospective supplier | Ö | (Ö) |
You are looking for a long-established, multi-million turnover business to service your requirements | Ö | (Ö) |
You have clearly defined requirements and are evaluating suppliers for competitive quotations | Ö | (Ö) |
You wish to make improvements without changing existing systems or suppliers | Ö | |
You require independent advice on strategic direction or technology/supplier options | (Ö) | Ö |
You have internal issues or operational problems that need to be resolved quickly | (Ö) | Ö |
You require additional resources for internal work | Ö | |
You want to reduce costs and implement other improvements | (Ö) | Ö |
Our range of consulting skills 
- Communications Technology Strategy
- Communications Technology Operations
- Technology & Service Audits
- Cost Modelling and Tariff Reviews
- Process Improvement & Redesign
- IT Project Managemement & Support
- Procurement, incl Tender Administration (e.g. RTT)
- Brokerage service, incl. 'supplier finance'
- Managed services and SLA's
- Dispute Resolution
- Mis-selling
- Due Diligence Reviews
Each organisation has it unique needs. A flexible approach will create the support model that is right for you.
In the past, our clients have asked for help the following areas:
- Technology Refresh: what exists and how it can be upgraded to communication needs
- Costs Review: analyse the various elements and how they could be reduced
- Supplier Management or issues – to be resolved by an internal manager
- Training needs: specific user training and improved processes for better productivity
- Implement a new project, e.g. mobile email (Blackberry, Intellisync, Openhand, others), home/remote working, conferencing, integrating mobile applications with business systems, IP telephony
- Automation in communications: free up staff time and ensure call handling processes are consistent
- Annual or periodic review: check bills for tuning of tariffs and provide update on current developments
- Fault logging and escalation of serious issues
- Obtain quotes for a new requirement
- Supplier financing to purchase alternative equipment
- Make recommendations to Senior Management on sensitive matters
- Carry out procurement tenders
- Occasional advice on new ideas
- Trials of new products or services
- Short term rental – no long term contract, for voice lines, Broadband
- Accessories such as car kits (hands-free driving), wireless GSM modem/router,
- Equipment repairs, replacement or maintenance contract
- Cabling requirements and alternative methods
- IT support services incl. PC repair, networking, VPN, wireless Broadband (WiFi), design of bespoke software
- Etc.
To discuss your issues and new possibilities, please contact us for confidential and unbiased advice.