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We want you to realise tangible benefits and use an innovative approach to performance improvement. The cost of phone calls continues to fall, new capacity from competing networks continues to grow.
As independent advisers, we have an extensive database of evaluated suppliers - including BT and the major competitors. We have inside knowledge of costs, margins, extras and where not to cut corners. And we can draw on practical experience of fulfilling many customer’s unique requirements.
Changing providers is now relatively easy. Indirect Voice or Carrier Pre Select (CPS) is a straight-forward way to route calls over a chosen network. This is programmed automatically at your local telephone exchange without you having to dial an access code, re-program your telephone system, or install automatic dialling equipment. However, today businesses expect more: we can offer multiple carrier access including fall-back to the BT network provides the ultimate level of resilience.
How EFFECTIVE is your current service?
Before changing suppliers, review our FREE 7-point CHECKLIST derived from Industry Best Practice to help you understand the service, quality and support factors that you MUST look for.
Would you like a risk-free HEALTH CHECK? We can carry out an independent review of your communications infrastructure and costs, identifying strengths, improvements, useful services and financial savings.
Moved to an another provider and been disappointed?
With the bewildering range of products, services, tariffs and choice of hundreds of suppliers, this is an all too common outcome. One size does not fit all - we build a bespoke package specifically suited to your needs. Let us eliminate your problems - with or without changing suppliers - so you can move forward quickly .
Contact Tconsult for your RISK FREE solution:
Checklist
* Monthly/quarterly spend - Telephone calls
* Monthly/quarterly spend - line rental and type/number of lines
* Current service provider(s)
* Telephone system details, number of extensions, related equipment
* Other requirements - ADSL, inbound, issues to be resolved
You always have a choice
Alternative providers on the BT network: let us pick the right supplier and price plan for you. Apart from BT, we only work with a select few Tier 1 carriers - the best in the industry, not average - so call quality is never compromised. Other benefits include:
- Simple, clear tariffs with no hidden charges
- Annual tariff review (we never sign you up for a long term contract and then leave you on uncompetitive prices as wholesale prices drop)
- Monthly management report and call data analysis, including bespoke same day reporting and extension level or DDI billing (where possible)
- Fraud Monitoring Service
- Provision of non-geographic numbers (e.g. 0800, 0845) for portability, resilience and marketing information
- Independent commercial analysis and support for new telephony technologies, including Fixed Cellular Terminals, Desktop to SMS and VoIP solutions
- Act as your procurement specialist for new equipment or services
- Wholesale Line Rental (WLR) discounts on your existing BT Line Rentals and connection costs: a single point of contact for new lines
- Customer support: 24/7 and 365 days a year. And no automated systems: calls answered by a professional within 3 rings!
- Freephone contact number (i.e. not 0870, 0845 or 0844).
Voice over IP (VoIP): Want free calls between offices? Want to transfer your customer to someone working remotely? This is yesterday's promise. VoIP opens up an entirely new world and cost-effective ways of working. The pay-offs can be substantial:
- Quicker access to staff
- Improved productivity
- Faster customer response
- Lower set up and running costs
- National and International reach (international numbers available in many countries)
- Integration of Voip with customer (e.g. CRM) applications and mobiles (yes, make Voip calls from your mobile)
- New services: menu-driven automated voice services, voice and video conferencing, Click-to-Call link from your web site and many more...
- Easy access to extensive call centre facilities with minimal investment or contract commitment.
Simple but not easy! Voip requires work across landlines, telephone systems and your office network. Many Voip projects fail because of poor specification, implementation, lack of understanding or not managing internal change.
Tconsult offers you the assurance of success through sound project management skills and access to specialist resources.
Calling Mobiles: The typical profile of call charges indicates that over 60% of your phone costs are due to mobile calls . You can reduce this significantly (50% or more) by using Cellular Gateways like Fixed Cellular Terminals (FCT's), CrossLink and Tandem Voip Calls. Examples:
- Calls from the office to staff mobiles: FREE
- Calls from mobiles to the office: FREE
- Calls from the office to other mobiles: up to 45% lower
- International calls from your mobile: up to 70% less
- International Roaming charges: substantially lower.
These are now established and offer business-class quality and seamless operation without the need for codes, access numbers or pin numbers.
Direct Voice Connections: Direct voice is a dedicated link between your site and the network provider. You will enjoy substantial cost savings on line rental and call charges. Other benefits of Direct Voice include:
- Single Supplier for Line Rental and Call Costs
- Options for business resilience and diversity
- Additional call management services
Improved Service Level Guarantees (SLG’s)
Inbound Services: Inbound solutions allow you to manage the routing of incoming calls to one or more departments or call centres of your choice. Most typically, they will utilise the different types of Non-Geographic Numbers (NGNs) such as 0800 Freephone and the 0845 Local and 0870 National rated calls. Various additional features are available such as:
Automated attendant: the caller is initially greeted with a welcome message and then prompted to select options, routing the call to predefined numbers, e.g. "press one for Sales", "press two for Technical Support" and so on.
Queue management: this encompasses both call queuing and call counting. The caller is greeted with a welcome message and an on-hold message is played until the caller reaches the top of the queue. The on-hold message can be interrupted by other messages, such as the user’s position in the queue.
Management reporting: you can choose to receive extensive call analysis reports to obtain feedback on the performance of your different promotions or departments. For example, these show you:
• How many calls you are receiving and from which areas
• Through traffic analysis, the time of day calls are received and days of the month
• Most frequent inbound numbers
• The duration of each call, etc.
The overall benefits to you include:
- Targeting the effectiveness of advertising;
- Improving the general efficiency of call handling;
- Determining the optimum resources required to fulfil service levels better, and building customer loyalty.
We will usually source Freephone (0800) and some non-geographic numbers for you at no cost, although some ‘intelligent’ call management services may require a small set-up charge.
We do not supply Premium Rate numbers (09) including 0871 and 0844.
If you are currently using non-geographic numbers and looking for a better package, your existing numbers can usually be transferred to our recommended supplier free of charge and without disruption to your service.
REFERENCE
Regulatory: OFCOM Office of Communications
Opt out of unsolicited marketing calls: Telephone Preference Service; also Fax Preference Service
Landines: BT and hundreds of other providers and resellers...
0870/0845 numbers: Landline numbers corresponding to 0870 numbers - reduce your charges, share tips...